Persuading

C.U.B.E. for Conflict

To learn more about CUBE and how to use, please view the CUBE Overview

Best Practices for Persuading

  • Establish an open and collaborative mood.  Center yourself in this mood.

  • Clarify the goal of the conversation—focus on the shared, desired outcome.

  • Be soft on the person and hard on the problem. Care about them personally, but also name the elephant in the room and challenge directly.

  • Create the agenda and timing together.

  • Ensure the right people are included from the start.

C

U

REATE CONTEXT & OBJECTIVES

NDERSTAND EACH OTHER’S WORLDS… THEIR WORLD FIRST

  • Be curious: Dig for underlying interests, priorities, and feelings.

  • Stay curious. See dissent as an opportunity to learn.

  • Paraphrase to ensure you heard correctly and demonstrate understanding.

  • Share your interests and priorities.

  • Synthesize: List shared priorities and differences.

B

RAINSTORM OPTIONS

  • Set a mood of creativity: Clarify you are brainstorming, not decision-making.

  • Co-create many possible solutions.

  • Expand ideas: Do not narrow into one solution.

  • Redirect critiques back to brainstorming.

  • Decide and commit to clear next steps (who is doing what by when).

  • Be obstinate about your vision & interests, flexible about tactics.

  • Move the ball down the field with small steps.

  • Ensure everyone fully commits even if they disagree.

  • Setup a check-in, milestone or next conversation.

  • Write an email to summarize the decisions and commitments that were made.

E

ND WITH COMMITMENTS

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