Is “Great Job” Enough?
Look for and acknowledge the specifics of what team members are doing well. Just saying "Great Job" rarely leaves people feeling fully acknowledged.
The Hero Trap: I’ll Just Fix It Myself
When you are dissatisfied with how something was performed, say so! Don't fall into the hero trap of doing the work yourself. Work together to produce a better result.
Do Your Setups Trigger Defensiveness?
When cleaning up an issue with a teammate, set it up by letting them know your commitment to the relationship and your intent to resolve a concern. Invite them to explore the issue with you.
Another Worthless Meeting?
To move your goals forward, ensure meetings produce clear next steps and get team members in action: who-is-doing-what-by-when.
Listening with Curiosity Sparks Innovations
When a team member presents an idea, rather than focusing on what won't work, be curious and see what you can learn.
Waiting for Failure—a Common Mistake
If you are concerned a commitment to you will not be kept, don't wait for failure. Stay in communication and offer support.